Hyderabad, India 040-4508 1777 info@smhcoprs.com
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Join Our Team

Build your career with a global outsourcing leader.

We're hiring specialists across technical support, data operations, AI engineering, and international logistics documentation. Be part of a team that supports businesses worldwide.

4 Open Positions
8+ Service Domains
2 Countries Served
Why SMH

A place where careers grow

We invest in our people. You'll work on real problems for real global clients, with a team that's serious about your growth.

Global exposure

Work directly with clients across India and the USA, on projects that shape international business operations.

Career growth

Clear growth paths, regular feedback, and opportunities to take on bigger roles as you develop your expertise.

Collaborative culture

A friendly, supportive team where your ideas matter. We value initiative, learning, and honest communication.

Meaningful work

You won't be a cog in a machine. Every role here has direct impact on client outcomes — and you'll see that impact.

Current Openings

Open Positions

We're actively hiring for these roles. Click any opening for details and how to apply.

Technical Support Open

Technical Support — Microsoft 365

Hyderabad, India Full-time 1-3 years experience Rotational shifts

Provide end-user technical support for Microsoft 365 environments — Outlook, Teams, SharePoint, OneDrive, and Office apps. Troubleshoot issues, manage tickets, and help users work productively.

Key Responsibilities

  • Handle L1/L2 support tickets for Microsoft 365 applications and services
  • Troubleshoot Outlook, Teams, SharePoint, and OneDrive issues
  • Manage user accounts, licenses, mailboxes, and access permissions
  • Assist with email configuration, password resets, and MFA setup
  • Document solutions and contribute to the internal knowledge base
  • Escalate complex issues to senior engineers with clear handover notes

Requirements

  • Hands-on experience with Microsoft 365 admin and user support
  • Strong understanding of Exchange Online, Teams, SharePoint, OneDrive
  • Familiarity with Azure AD, licensing, and basic PowerShell is a plus
  • Excellent English communication — written and spoken
  • Customer-first mindset and strong troubleshooting ability
  • Willingness to work rotational shifts, including night shift for US clients
Apply for this role Email resume
Operations Open

Data Entry Operator

Hyderabad, India Full-time 0-2 years experience Freshers welcome

Accurately process and record business data across client systems. This role is ideal for detail-oriented individuals who enjoy structured work and want to grow in a professional services environment.

Key Responsibilities

  • Enter, update, and verify data across spreadsheets, ERPs, and client systems
  • Process invoices, orders, and documentation with high accuracy
  • Perform quality checks to identify and correct errors
  • Maintain clear records and filing of completed work
  • Coordinate with team leads on daily targets and priorities
  • Follow data confidentiality and security protocols at all times

Requirements

  • Good typing speed with high accuracy (40+ WPM preferred)
  • Proficiency in MS Excel and basic data handling
  • Attention to detail and commitment to accuracy
  • Ability to work with repetitive tasks without losing focus
  • Good English reading and comprehension skills
  • Graduation in any discipline; freshers are welcome
Apply for this role Email resume
Featured Role
AI & Engineering Hot

Senior AI Engineer

Hyderabad, India Full-time 5+ years experience Hybrid options

Lead the design and deployment of AI solutions that power SMH's services. Build intelligent automation, LLM-driven workflows, and data products that create measurable value for global clients.

Key Responsibilities

  • Design, build, and deploy AI/ML solutions across client operations
  • Develop LLM-based applications, RAG pipelines, and intelligent agents
  • Architect data pipelines, model training, and inference infrastructure
  • Mentor junior engineers and set engineering best practices
  • Collaborate with business teams to identify AI opportunities
  • Evaluate emerging AI tools and technologies for adoption

Requirements

  • 5+ years in AI/ML engineering with strong Python skills
  • Hands-on experience with LLMs, embeddings, vector databases, and RAG
  • Proficiency with frameworks like LangChain, PyTorch, TensorFlow, or Hugging Face
  • Experience deploying models to production (AWS, Azure, or GCP)
  • Solid understanding of prompt engineering and LLM fine-tuning
  • Strong problem-solving skills and ability to lead technical initiatives
Apply for this role Email resume
Logistics & Documentation Open

US Customs Documentation Specialist

Hyderabad, India Full-time 2-5 years experience US shift

Handle end-to-end US customs documentation for our logistics clients. You'll work with shipments entering and leaving the United States, ensuring every document is accurate, compliant, and delivered on time.

Key Responsibilities

  • Prepare and process US customs documentation — commercial invoices, packing lists, BOLs, AES filings
  • Classify goods under HTS codes and ensure accurate duty calculations
  • Coordinate with customs brokers, freight forwarders, and clearing agents
  • Track shipments and flag compliance or documentation issues proactively
  • Maintain shipment records and support audit requirements
  • Liaise with US-based clients to resolve documentation queries

Requirements

  • 2-5 years of experience in US customs or international logistics documentation
  • Working knowledge of US Customs (CBP) requirements and procedures
  • Familiarity with Incoterms, HTS classification, and AES filings
  • Strong English communication for client coordination
  • Attention to detail — accuracy is non-negotiable in this role
  • Willingness to work US shift timings (night shift in India)
Apply for this role Email resume

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Hiring Process

What to expect

Our process is designed to be clear, respectful of your time, and focused on helping both sides make the right decision.

01

Apply

Submit your resume through the form or email. We review every application we receive.

02

Screening call

A short conversation with our HR team to understand your background and interests.

03

Technical round

Role-specific interview with the hiring manager to assess skills and fit.

04

Final discussion

Discussion on role expectations, compensation, and next steps — usually an offer follows quickly.

Apply Now

Send us your application

Fill out the form and attach your resume. Our HR team will review and get back within 3-5 business days.

Or email your resume directly to info@smhcoprs.com